We deliver proactive and reactive crisis PR and issues management, protecting reputations with clarity and confidence.
Protecting Reputations When It Matters
We provide proactive and reactive crisis PR services that protect reputations, manage risk, and restore stakeholder trust.
As an experienced crisis communications agency, we simplify complex challenges and deliver clear, confident strategies when it matters most. From proactive issues management to rapid crisis response, our team protects people, assets, and reputations. With decades of frontline experience, we help organizations navigate risk and emerge stronger.
As innovators in crisis communications, we’ve seen the media landscape evolve from traditional press to today’s fast-moving digital and social channels. When issues arise, we act quickly with speed and clarity. Our experts provide trusted counsel, strategy, and support to protect your reputation when it matters most.
Cool heads, steady hands
There are very few issues we haven’t encountered, so we know what a true crisis looks like.
Unlike many crisis PR agencies, we don’t overreact at the first sign of trouble. Our crisis communications experts know when to respond decisively and when to let minor issues pass.
Successfully managing a crisis can be a defining moment for leaders and teams, with stakeholders relying on calm judgment and clear action.
Reputation is built on what you do as much as what you say. Clear communication matters, but meaningful action and addressing the root cause prevent issues from recurring.
Tartanbond’s 360° approach to issues & crisis management gives organizations the tools and confidence to face reputational challenges head-on.
We help shape the narrative, identify risks, and provide proactive issues management strategies, minimizing long-term impacts and protecting reputation when it matters most.
We combine crisis communications, issues management, and reputation strategy to help organizations navigate challenges with confidence.
At Tartanbond, our crisis communications team has managed almost every type of reputational challenge, from cyber breaches and product recalls to staff misconduct, regulatory issues, and high-profile investigations.
We collaborate with trusted advisors and stakeholders to guide strategy through complex issues, sensitive investigations, and high-pressure situations. Our proactive crisis PR and reputation management approach ensures challenges are contained, trust is protected, and long-term impact is minimized.
What Tartanbond can do for you
Tartanbond is a full-service agency, delivering crisis PR services that range from preparedness and risk audits to full-scale crisis response. Our training, simulations, and proactive issues management strategies ensure organizations are ready to face challenges from traditional media to fast-moving social platforms.
When a PR crisis strikes, we provide clarity, insight, and support at every stage, helping organizations, teams and leaders act with confidence.
And when reputations have been damaged, our expert reputation management approach helps rebuild trust, restore credibility, and protect long-term stakeholder relationships.
Preparation, protection and training
Assessment
- Conducting communications risk assessments across physical operations, supply chains, and digital footprints to identify vulnerabilities and prepare for crises.
- Stress-testing in-house communications teams to strengthen crisis preparedness and ensure confident, effective responses under pressure
- Mapping stakeholders to understand current priorities and scanning for emerging issues that could impact reputation and trust in the future.
Protection
- Developing tailored crisis manuals with clear escalation processes and leadership guidance to strengthen prepardeness.
- Delivering specialist media training of your spokespeople and brand ambassadors to ensure confident, consistent communications.
- Providing experienced crisis communications staff or embed within your PR team as dedicated media responders during critical moments.
Training
- How to Spot a Crisis
We advise in-house communications teams on risk assessment and proportional response, ensuring focus remains on the audiences that matter most to the business. - How to Handle a Crisis
We upskill communications teams and leadership on when and how to respond, drafting messaging and Q&A documents, defining roles and approvals, engaging with stakeholders, managing social media, and preparing spokespeople for media interviews. - Crisis Simulation
We simulate print, online, broadcast, and social coverage of a live incident. Using our closed-loop social network and exclusive camera teams, we train clients to manage fast-moving crises with confidence.
Handling your Crisis
When things go wrong, organisations need calm, experienced guidance. tartanbond’s crisis communications team responds quickly, managing issues, handling media requests, and supporting clients across sectors from SMEs to global businesses.
Reactive Crisis Management
Our complete service includes senior counsel, media monitoring, message development, stakeholder communications, spokesperson training, and reputation rehabilitation.
Crisis PR Insurance
We provide peace of mind with ongoing support, top-level media monitoring, stakeholder relationship management, and proactive risk discussions.
Reputation rehabilitation and recovery
A crisis may fade from headlines quickly, but its impact on reputation and business performance can last much longer. If apologies are required, showing clear corrective action is vital. If not, the focus should be on demonstrating resilience and moving forward stronger than before.
At tartanbond, we design and deliver tailored reputation management strategies to rebuild trust and credibility. This includes engaging with trusted media and influencers, creating innovative content, driving thought leadership, and applying targeted SEO.
Our proactive reputation rehabilitation services combine news generation, forward features, and influencer management with risk assessment to address vulnerabilities, ensuring issues don’t resurface and reputations remain protected.
Be prepared for the unexpected
